Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09989
VM0009989Silvermember9989@example.test · +601110009989 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,856
Current loyalty balance
Lifetime Spend
RM 2,321
Across 20 visits
Total Visits
20
Since 2025-09-15
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,856 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 11
Outlet purchase
2026-08-11 · Member activity · RM 91.50
App session
2026-07-30 · OPLUMO Outlet 11
Points credited
2026-07-18 · Member activity · RM 103.70
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 11
Outlet purchase
2026-06-24 · Member activity · RM 115.90
Points credited
2026-06-12 · OPLUMO Outlet 11
Outlet purchase
2026-05-31 · Member activity · RM 128.10