Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09986
VM0009986Silvermember9986@example.test · +601110009986 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,116
Current loyalty balance
Lifetime Spend
RM 2,645
Across 38 visits
Total Visits
38
Since 2024-07-22
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,116 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 8
Outlet purchase
2026-05-07 · Member activity · RM 54.00
App session
2026-04-25 · OPLUMO Outlet 8
Points credited
2026-04-13 · Member activity · RM 61.20
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 8
Outlet purchase
2026-03-20 · Member activity · RM 68.40
Points credited
2026-03-08 · OPLUMO Outlet 8
Outlet purchase
2026-02-24 · Member activity · RM 75.60