Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09965
VM0009965Goldmember9965@example.test · +601110009965 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,966
Current loyalty balance
Lifetime Spend
RM 3,708
Across 42 visits
Total Visits
42
Since 2024-06-14
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
109d
2026-06-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,966 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 4
Outlet purchase
2026-06-10 · Member activity · RM 61.50
App session
2026-05-29 · OPLUMO Outlet 4
Points credited
2026-05-17 · Member activity · RM 69.70
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 4
Outlet purchase
2026-04-23 · Member activity · RM 77.90
Points credited
2026-04-11 · OPLUMO Outlet 4
Outlet purchase
2026-03-30 · Member activity · RM 86.10