Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09964
VM0009964Silvermember9964@example.test · +601110009964 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,082
Current loyalty balance
Lifetime Spend
RM 1,354
Across 14 visits
Total Visits
14
Since 2025-12-25
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,082 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 3
Outlet purchase
2026-08-04 · Member activity · RM 62.25
App session
2026-07-23 · OPLUMO Outlet 3
Points credited
2026-07-11 · Member activity · RM 70.55
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 3
Outlet purchase
2026-06-17 · Member activity · RM 78.85
Points credited
2026-06-05 · OPLUMO Outlet 3
Outlet purchase
2026-05-24 · Member activity · RM 87.15