Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09956
VM0009956Goldmember9956@example.test · +601110009956 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,422
Current loyalty balance
Lifetime Spend
RM 4,278
Across 34 visits
Total Visits
34
Since 2024-12-07
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,422 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 12
Outlet purchase
2026-07-12 · Member activity · RM 109.50
App session
2026-06-30 · OPLUMO Outlet 12
Points credited
2026-06-18 · Member activity · RM 124.10
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 12
Outlet purchase
2026-05-25 · Member activity · RM 138.70
Points credited
2026-05-13 · OPLUMO Outlet 12
Outlet purchase
2026-05-01 · Member activity · RM 153.30