Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09952
VM0009952Silvermember9952@example.test · +601110009952 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,353
Current loyalty balance
Lifetime Spend
RM 1,692
Across 23 visits
Total Visits
23
Since 2025-04-14
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
147d
2026-05-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,353 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 8
Outlet purchase
2026-05-03 · Member activity · RM 52.50
App session
2026-04-21 · OPLUMO Outlet 8
Points credited
2026-04-09 · Member activity · RM 59.50
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 8
Outlet purchase
2026-03-16 · Member activity · RM 66.50
Points credited
2026-03-04 · OPLUMO Outlet 8
Outlet purchase
2026-02-20 · Member activity · RM 73.50