Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09950
VM0009950Silvermember9950@example.test · +601110009950 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted Out
Points Balance
1,825
Current loyalty balance
Lifetime Spend
RM 2,282
Across 30 visits
Total Visits
30
Since 2025-01-26
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
99d
2026-07-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,825 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 6
Outlet purchase
2026-06-20 · Member activity · RM 67.50
App session
2026-06-08 · OPLUMO Outlet 6
Points credited
2026-05-27 · Member activity · RM 76.50
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 6
Outlet purchase
2026-05-03 · Member activity · RM 85.50
Points credited
2026-04-21 · OPLUMO Outlet 6
Outlet purchase
2026-04-09 · Member activity · RM 94.50