Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09941
VM0009941Silvermember9941@example.test · +601110009941 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,917
Current loyalty balance
Lifetime Spend
RM 2,397
Across 26 visits
Total Visits
26
Since 2025-03-30
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,917 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 14
Outlet purchase
2026-06-11 · Member activity · RM 77.25
App session
2026-05-30 · OPLUMO Outlet 14
Points credited
2026-05-18 · Member activity · RM 87.55
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 14
Outlet purchase
2026-04-24 · Member activity · RM 97.85
Points credited
2026-04-12 · OPLUMO Outlet 14
Outlet purchase
2026-03-31 · Member activity · RM 108.15