Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09938
VM0009938Silvermember9938@example.test · +601110009938 · Preferred outlet: OPLUMO Outlet 11
LunchNew Joiner
Consent Status
Opted Out
Points Balance
1,091
Current loyalty balance
Lifetime Spend
RM 1,365
Across 44 visits
Total Visits
44
Since 2024-06-21
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,091 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 11
Outlet purchase
2026-07-23 · Member activity · RM 21.75
App session
2026-07-11 · OPLUMO Outlet 11
Points credited
2026-06-29 · Member activity · RM 24.65
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 11
Outlet purchase
2026-06-05 · Member activity · RM 27.55
Points credited
2026-05-24 · OPLUMO Outlet 11
Outlet purchase
2026-05-12 · Member activity · RM 30.45