Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 09935
VM0009935Silvermember9935@example.test · +601110009935 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,578
Current loyalty balance
Lifetime Spend
RM 1,974
Across 20 visits
Total Visits
20
Since 2025-10-21
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
11d
2026-09-28
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,578 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-28 · OPLUMO Outlet 8
Outlet purchase
2026-09-16 · Member activity · RM 59.25
App session
2026-09-04 · OPLUMO Outlet 8
Points credited
2026-08-23 · Member activity · RM 67.15
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 8
Outlet purchase
2026-07-30 · Member activity · RM 75.05
Points credited
2026-07-18 · OPLUMO Outlet 8
Outlet purchase
2026-07-06 · Member activity · RM 82.95