Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09932
VM0009932Goldmember9932@example.test · +601110009932 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,943
Current loyalty balance
Lifetime Spend
RM 4,929
Across 36 visits
Total Visits
36
Since 2024-08-03
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,943 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 5
Outlet purchase
2026-04-13 · Member activity · RM 110.25
App session
2026-04-01 · OPLUMO Outlet 5
Points credited
2026-03-20 · Member activity · RM 124.95
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 5
Outlet purchase
2026-02-24 · Member activity · RM 139.65
Points credited
2026-02-12 · OPLUMO Outlet 5
Outlet purchase
2026-01-31 · Member activity · RM 154.35