Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09914
VM0009914Silvermember9914@example.test · +601110009914 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted Out
Points Balance
1,262
Current loyalty balance
Lifetime Spend
RM 1,579
Across 39 visits
Total Visits
39
Since 2024-08-01
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
115d
2026-06-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,262 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 4
Outlet purchase
2026-06-04 · Member activity · RM 24.75
App session
2026-05-23 · OPLUMO Outlet 4
Points credited
2026-05-11 · Member activity · RM 28.05
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 4
Outlet purchase
2026-04-17 · Member activity · RM 31.35
Points credited
2026-04-05 · OPLUMO Outlet 4
Outlet purchase
2026-03-24 · Member activity · RM 34.65