Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 09903
VM0009903Membermember9903@example.test · +601110009903 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
98
Current loyalty balance
Lifetime Spend
RM 123
Across 1 visits
Total Visits
1
Since 2026-04-03
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
171d
2026-04-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
98 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 10
Outlet purchase
2026-04-09 · Member activity · RM 118.50
App session
2026-03-28 · OPLUMO Outlet 10
Points credited
2026-03-16 · Member activity · RM 134.30
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 10
Outlet purchase
2026-02-20 · Member activity · RM 150.10
Points credited
2026-02-08 · OPLUMO Outlet 10
Outlet purchase
2026-01-27 · Member activity · RM 165.90