Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09820
VM0009820Silvermember9820@example.test · +601110009820 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,276
Current loyalty balance
Lifetime Spend
RM 2,846
Across 24 visits
Total Visits
24
Since 2025-02-28
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,276 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 12
Outlet purchase
2026-04-06 · Member activity · RM 116.25
App session
2026-03-25 · OPLUMO Outlet 12
Points credited
2026-03-13 · Member activity · RM 131.75
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 12
Outlet purchase
2026-02-17 · Member activity · RM 147.25
Points credited
2026-02-05 · OPLUMO Outlet 12
Outlet purchase
2026-01-24 · Member activity · RM 162.75