Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 09801
VM0009801Silvermember9801@example.test · +601110009801 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
1,128
Current loyalty balance
Lifetime Spend
RM 1,411
Across 19 visits
Total Visits
19
Since 2025-09-10
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,128 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 10
Outlet purchase
2026-07-19 · Member activity · RM 58.50
App session
2026-07-07 · OPLUMO Outlet 10
Points credited
2026-06-25 · Member activity · RM 66.30
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 10
Outlet purchase
2026-06-01 · Member activity · RM 74.10
Points credited
2026-05-20 · OPLUMO Outlet 10
Outlet purchase
2026-05-08 · Member activity · RM 81.90