Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 09795
VM0009795Membermember9795@example.test · +601110009795 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
90
Current loyalty balance
Lifetime Spend
RM 113
Across 2 visits
Total Visits
2
Since 2026-08-05
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
47d
2026-08-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
90 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 4
Outlet purchase
2026-08-11 · Member activity · RM 44.25
App session
2026-07-30 · OPLUMO Outlet 4
Points credited
2026-07-18 · Member activity · RM 50.15
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 4
Outlet purchase
2026-06-24 · Member activity · RM 56.05
Points credited
2026-06-12 · OPLUMO Outlet 4
Outlet purchase
2026-05-31 · Member activity · RM 61.95