Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 09790
VM0009790Silvermember9790@example.test · +601110009790 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
1,153
Current loyalty balance
Lifetime Spend
RM 1,442
Across 18 visits
Total Visits
18
Since 2025-09-26
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,153 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 16
Outlet purchase
2026-07-17 · Member activity · RM 65.25
App session
2026-07-05 · OPLUMO Outlet 16
Points credited
2026-06-23 · Member activity · RM 73.95
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 16
Outlet purchase
2026-05-30 · Member activity · RM 82.65
Points credited
2026-05-18 · OPLUMO Outlet 16
Outlet purchase
2026-05-06 · Member activity · RM 91.35