Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09776
VM0009776Silvermember9776@example.test · +601110009776 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
2,354
Current loyalty balance
Lifetime Spend
RM 2,943
Across 44 visits
Total Visits
44
Since 2024-05-10
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,354 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 2
Outlet purchase
2026-06-11 · Member activity · RM 61.50
App session
2026-05-30 · OPLUMO Outlet 2
Points credited
2026-05-18 · Member activity · RM 69.70
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 2
Outlet purchase
2026-04-24 · Member activity · RM 77.90
Points credited
2026-04-12 · OPLUMO Outlet 2
Outlet purchase
2026-03-31 · Member activity · RM 86.10