Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 09767
VM0009767Goldmember9767@example.test · +601110009767 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,424
Current loyalty balance
Lifetime Spend
RM 5,531
Across 42 visits
Total Visits
42
Since 2024-09-17
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
14d
2026-09-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,424 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-25 · OPLUMO Outlet 10
Outlet purchase
2026-09-13 · Member activity · RM 121.50
App session
2026-09-01 · OPLUMO Outlet 10
Points credited
2026-08-20 · Member activity · RM 137.70
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 10
Outlet purchase
2026-07-27 · Member activity · RM 153.90
Points credited
2026-07-15 · OPLUMO Outlet 10
Outlet purchase
2026-07-03 · Member activity · RM 170.10