Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09758
VM0009758Membermember9758@example.test · +601110009758 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted Out
Points Balance
448
Current loyalty balance
Lifetime Spend
RM 561
Across 27 visits
Total Visits
27
Since 2025-03-09
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
448 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 1
Outlet purchase
2026-06-08 · Member activity · RM 20.25
App session
2026-05-27 · OPLUMO Outlet 1
Points credited
2026-05-15 · Member activity · RM 22.95
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 1
Outlet purchase
2026-04-21 · Member activity · RM 25.65
Points credited
2026-04-09 · OPLUMO Outlet 1
Outlet purchase
2026-03-28 · Member activity · RM 28.35