Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09734
VM0009734Goldmember9734@example.test · +601110009734 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted Out
Points Balance
4,423
Current loyalty balance
Lifetime Spend
RM 5,530
Across 43 visits
Total Visits
43
Since 2024-04-01
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,423 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 11
Outlet purchase
2026-04-15 · Member activity · RM 111.00
App session
2026-04-03 · OPLUMO Outlet 11
Points credited
2026-03-22 · Member activity · RM 125.80
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 11
Outlet purchase
2026-02-26 · Member activity · RM 140.60
Points credited
2026-02-14 · OPLUMO Outlet 11
Outlet purchase
2026-02-02 · Member activity · RM 155.40