Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09704
VM0009704Membermember9704@example.test · +601110009704 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
639
Current loyalty balance
Lifetime Spend
RM 799
Across 9 visits
Total Visits
9
Since 2025-11-24
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
639 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 15
Outlet purchase
2026-04-05 · Member activity · RM 58.50
App session
2026-03-24 · OPLUMO Outlet 15
Points credited
2026-03-12 · Member activity · RM 66.30
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 15
Outlet purchase
2026-02-16 · Member activity · RM 74.10
Points credited
2026-02-04 · OPLUMO Outlet 15
Outlet purchase
2026-01-23 · Member activity · RM 81.90