Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09700
VM0009700Goldmember9700@example.test · +601110009700 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,699
Current loyalty balance
Lifetime Spend
RM 3,374
Across 32 visits
Total Visits
32
Since 2024-12-03
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
117d
2026-06-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,699 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 11
Outlet purchase
2026-06-02 · Member activity · RM 68.25
App session
2026-05-21 · OPLUMO Outlet 11
Points credited
2026-05-09 · Member activity · RM 77.35
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 11
Outlet purchase
2026-04-15 · Member activity · RM 86.45
Points credited
2026-04-03 · OPLUMO Outlet 11
Outlet purchase
2026-03-22 · Member activity · RM 95.55