Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 09690
VM0009690Silvermember9690@example.test · +601110009690 · Preferred outlet: OPLUMO Outlet 1
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,396
Current loyalty balance
Lifetime Spend
RM 2,996
Across 41 visits
Total Visits
41
Since 2024-08-13
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,396 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 1
Outlet purchase
2026-07-22 · Member activity · RM 71.25
App session
2026-07-10 · OPLUMO Outlet 1
Points credited
2026-06-28 · Member activity · RM 80.75
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 1
Outlet purchase
2026-06-04 · Member activity · RM 90.25
Points credited
2026-05-23 · OPLUMO Outlet 1
Outlet purchase
2026-05-11 · Member activity · RM 99.75