Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 09685
VM0009685Goldmember9685@example.test · +601110009685 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,718
Current loyalty balance
Lifetime Spend
RM 3,398
Across 43 visits
Total Visits
43
Since 2024-04-03
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,718 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 13
Outlet purchase
2026-04-17 · Member activity · RM 74.25
App session
2026-04-05 · OPLUMO Outlet 13
Points credited
2026-03-24 · Member activity · RM 84.15
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 13
Outlet purchase
2026-02-28 · Member activity · RM 94.05
Points credited
2026-02-16 · OPLUMO Outlet 13
Outlet purchase
2026-02-04 · Member activity · RM 103.95