Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09680
VM0009680Goldmember9680@example.test · +601110009680 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
2,777
Current loyalty balance
Lifetime Spend
RM 3,472
Across 17 visits
Total Visits
17
Since 2025-12-08
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
17d
2026-09-22
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,777 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-22 · OPLUMO Outlet 8
Outlet purchase
2026-09-10 · Member activity · RM 129.75
App session
2026-08-29 · OPLUMO Outlet 8
Points credited
2026-08-17 · Member activity · RM 147.05
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 8
Outlet purchase
2026-07-24 · Member activity · RM 164.35
Points credited
2026-07-12 · OPLUMO Outlet 8
Outlet purchase
2026-06-30 · Member activity · RM 181.65