Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 09670
VM0009670Goldmember9670@example.test · +601110009670 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted In
Points Balance
2,440
Current loyalty balance
Lifetime Spend
RM 3,050
Across 44 visits
Total Visits
44
Since 2024-06-26
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,440 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 15
Outlet purchase
2026-07-28 · Member activity · RM 47.25
App session
2026-07-16 · OPLUMO Outlet 15
Points credited
2026-07-04 · Member activity · RM 53.55
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 15
Outlet purchase
2026-06-10 · Member activity · RM 59.85
Points credited
2026-05-29 · OPLUMO Outlet 15
Outlet purchase
2026-05-17 · Member activity · RM 66.15