Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 09633
VM0009633Platinummember9633@example.test · +601110009633 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
5,443
Current loyalty balance
Lifetime Spend
RM 6,805
Across 42 visits
Total Visits
42
Since 2024-08-04
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,443 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 12
Outlet purchase
2026-07-31 · Member activity · RM 98.25
App session
2026-07-19 · OPLUMO Outlet 12
Points credited
2026-07-07 · Member activity · RM 111.35
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 12
Outlet purchase
2026-06-13 · Member activity · RM 124.45
Points credited
2026-06-01 · OPLUMO Outlet 12
Outlet purchase
2026-05-20 · Member activity · RM 137.55