Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 09631
VM0009631Membermember9631@example.test · +601110009631 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
124
Current loyalty balance
Lifetime Spend
RM 155
Across 2 visits
Total Visits
2
Since 2026-06-12
Average Order Value
RM 66
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
101d
2026-06-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
124 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 10
Outlet purchase
2026-06-18 · Member activity · RM 49.50
App session
2026-06-06 · OPLUMO Outlet 10
Points credited
2026-05-25 · Member activity · RM 56.10
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 10
Outlet purchase
2026-05-01 · Member activity · RM 62.70
Points credited
2026-04-19 · OPLUMO Outlet 10
Outlet purchase
2026-04-07 · Member activity · RM 69.30