Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 09609
VM0009609Goldmember9609@example.test · +601110009609 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
2,788
Current loyalty balance
Lifetime Spend
RM 3,486
Across 41 visits
Total Visits
41
Since 2024-09-01
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,788 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 5
Outlet purchase
2026-08-10 · Member activity · RM 83.25
App session
2026-07-29 · OPLUMO Outlet 5
Points credited
2026-07-17 · Member activity · RM 94.35
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 5
Outlet purchase
2026-06-23 · Member activity · RM 105.45
Points credited
2026-06-11 · OPLUMO Outlet 5
Outlet purchase
2026-05-30 · Member activity · RM 116.55