Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09605
VM0009605Goldmember9605@example.test · +601110009605 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,753
Current loyalty balance
Lifetime Spend
RM 3,442
Across 28 visits
Total Visits
28
Since 2025-01-24
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,753 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 1
Outlet purchase
2026-05-13 · Member activity · RM 78.00
App session
2026-05-01 · OPLUMO Outlet 1
Points credited
2026-04-19 · Member activity · RM 88.40
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 1
Outlet purchase
2026-03-26 · Member activity · RM 98.80
Points credited
2026-03-14 · OPLUMO Outlet 1
Outlet purchase
2026-03-02 · Member activity · RM 109.20