Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 00096
VM0000096Silvermember96@example.test · +601110000096 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,978
Current loyalty balance
Lifetime Spend
RM 2,473
Across 29 visits
Total Visits
29
Since 2025-02-25
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
87d
2026-07-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,978 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 12
Outlet purchase
2026-07-02 · Member activity · RM 54.00
App session
2026-06-20 · OPLUMO Outlet 12
Points credited
2026-06-08 · Member activity · RM 61.20
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 12
Outlet purchase
2026-05-15 · Member activity · RM 68.40
Points credited
2026-05-03 · OPLUMO Outlet 12
Outlet purchase
2026-04-21 · Member activity · RM 75.60