Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09581
VM0009581Membermember9581@example.test · +601110009581 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
948
Current loyalty balance
Lifetime Spend
RM 1,185
Across 44 visits
Total Visits
44
Since 2024-03-24
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
948 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 11
Outlet purchase
2026-04-25 · Member activity · RM 21.00
App session
2026-04-13 · OPLUMO Outlet 11
Points credited
2026-04-01 · Member activity · RM 23.80
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 11
Outlet purchase
2026-03-08 · Member activity · RM 26.60
Points credited
2026-02-24 · OPLUMO Outlet 11
Outlet purchase
2026-02-12 · Member activity · RM 29.40