Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09569
VM0009569Goldmember9569@example.test · +601110009569 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
2,522
Current loyalty balance
Lifetime Spend
RM 3,153
Across 44 visits
Total Visits
44
Since 2024-03-14
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,522 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 16
Outlet purchase
2026-04-15 · Member activity · RM 65.25
App session
2026-04-03 · OPLUMO Outlet 16
Points credited
2026-03-22 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 16
Outlet purchase
2026-02-26 · Member activity · RM 82.65
Points credited
2026-02-14 · OPLUMO Outlet 16
Outlet purchase
2026-02-02 · Member activity · RM 91.35