Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 09567
VM0009567Goldmember9567@example.test · +601110009567 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,176
Current loyalty balance
Lifetime Spend
RM 3,971
Across 43 visits
Total Visits
43
Since 2024-07-04
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,176 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 14
Outlet purchase
2026-07-18 · Member activity · RM 75.75
App session
2026-07-06 · OPLUMO Outlet 14
Points credited
2026-06-24 · Member activity · RM 85.85
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 14
Outlet purchase
2026-05-31 · Member activity · RM 95.95
Points credited
2026-05-19 · OPLUMO Outlet 14
Outlet purchase
2026-05-07 · Member activity · RM 106.05