Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09536
VM0009536Goldmember9536@example.test · +601110009536 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,553
Current loyalty balance
Lifetime Spend
RM 3,192
Across 29 visits
Total Visits
29
Since 2024-11-29
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,553 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 17
Outlet purchase
2026-04-05 · Member activity · RM 90.75
App session
2026-03-24 · OPLUMO Outlet 17
Points credited
2026-03-12 · Member activity · RM 102.85
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 17
Outlet purchase
2026-02-16 · Member activity · RM 114.95
Points credited
2026-02-04 · OPLUMO Outlet 17
Outlet purchase
2026-01-23 · Member activity · RM 127.05