Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09530
VM0009530Membermember9530@example.test · +601110009530 · Preferred outlet: OPLUMO Outlet 11
LunchNew Joiner
Consent Status
Opted In
Points Balance
217
Current loyalty balance
Lifetime Spend
RM 272
Across 10 visits
Total Visits
10
Since 2025-12-29
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
122d
2026-06-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
217 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 11
Outlet purchase
2026-05-28 · Member activity · RM 21.00
App session
2026-05-16 · OPLUMO Outlet 11
Points credited
2026-05-04 · Member activity · RM 23.80
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 11
Outlet purchase
2026-04-10 · Member activity · RM 26.60
Points credited
2026-03-29 · OPLUMO Outlet 11
Outlet purchase
2026-03-17 · Member activity · RM 29.40