Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00953
VM0000953Silvermember953@example.test · +601110000953 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
2,389
Current loyalty balance
Lifetime Spend
RM 2,987
Across 17 visits
Total Visits
17
Since 2025-10-29
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,389 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 2
Outlet purchase
2026-08-01 · Member activity · RM 126.00
App session
2026-07-20 · OPLUMO Outlet 2
Points credited
2026-07-08 · Member activity · RM 142.80
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 2
Outlet purchase
2026-06-14 · Member activity · RM 159.60
Points credited
2026-06-02 · OPLUMO Outlet 2
Outlet purchase
2026-05-21 · Member activity · RM 176.40