Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09520
VM0009520Membermember9520@example.test · +601110009520 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
878
Current loyalty balance
Lifetime Spend
RM 1,098
Across 35 visits
Total Visits
35
Since 2024-10-11
Average Order Value
RM 31
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
116d
2026-06-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
878 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 1
Outlet purchase
2026-06-03 · Member activity · RM 23.25
App session
2026-05-22 · OPLUMO Outlet 1
Points credited
2026-05-10 · Member activity · RM 26.35
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 1
Outlet purchase
2026-04-16 · Member activity · RM 29.45
Points credited
2026-04-04 · OPLUMO Outlet 1
Outlet purchase
2026-03-23 · Member activity · RM 32.55