Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09518
VM0009518Membermember9518@example.test · +601110009518 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted Out
Points Balance
467
Current loyalty balance
Lifetime Spend
RM 584
Across 20 visits
Total Visits
20
Since 2025-05-24
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
467 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 16
Outlet purchase
2026-04-19 · Member activity · RM 27.75
App session
2026-04-07 · OPLUMO Outlet 16
Points credited
2026-03-26 · Member activity · RM 31.45
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 16
Outlet purchase
2026-03-02 · Member activity · RM 35.15
Points credited
2026-02-18 · OPLUMO Outlet 16
Outlet purchase
2026-02-06 · Member activity · RM 38.85