Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 09511
VM0009511Goldmember9511@example.test · +601110009511 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,566
Current loyalty balance
Lifetime Spend
RM 4,458
Across 28 visits
Total Visits
28
Since 2024-12-15
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,566 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 9
Outlet purchase
2026-04-03 · Member activity · RM 118.50
App session
2026-03-22 · OPLUMO Outlet 9
Points credited
2026-03-10 · Member activity · RM 134.30
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 9
Outlet purchase
2026-02-14 · Member activity · RM 150.10
Points credited
2026-02-02 · OPLUMO Outlet 9
Outlet purchase
2026-01-21 · Member activity · RM 165.90