Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 09510
VM0009510Silvermember9510@example.test · +601110009510 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted Out
Points Balance
2,152
Current loyalty balance
Lifetime Spend
RM 2,691
Across 40 visits
Total Visits
40
Since 2024-09-02
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,152 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 8
Outlet purchase
2026-07-24 · Member activity · RM 42.75
App session
2026-07-12 · OPLUMO Outlet 8
Points credited
2026-06-30 · Member activity · RM 48.45
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 8
Outlet purchase
2026-06-06 · Member activity · RM 54.15
Points credited
2026-05-25 · OPLUMO Outlet 8
Outlet purchase
2026-05-13 · Member activity · RM 59.85