Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 09459
VM0009459Goldmember9459@example.test · +601110009459 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
3,093
Current loyalty balance
Lifetime Spend
RM 3,867
Across 36 visits
Total Visits
36
Since 2024-11-16
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,093 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 8
Outlet purchase
2026-07-27 · Member activity · RM 99.00
App session
2026-07-15 · OPLUMO Outlet 8
Points credited
2026-07-03 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 8
Outlet purchase
2026-06-09 · Member activity · RM 125.40
Points credited
2026-05-28 · OPLUMO Outlet 8
Outlet purchase
2026-05-16 · Member activity · RM 138.60