Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09400
VM0009400Platinummember9400@example.test · +601110009400 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
4,822
Current loyalty balance
Lifetime Spend
RM 6,029
Across 40 visits
Total Visits
40
Since 2024-06-20
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,822 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 17
Outlet purchase
2026-05-11 · Member activity · RM 127.50
App session
2026-04-29 · OPLUMO Outlet 17
Points credited
2026-04-17 · Member activity · RM 144.50
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 17
Outlet purchase
2026-03-24 · Member activity · RM 161.50
Points credited
2026-03-12 · OPLUMO Outlet 17
Outlet purchase
2026-02-28 · Member activity · RM 178.50