Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09365
VM0009365Membermember9365@example.test · +601110009365 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
935
Current loyalty balance
Lifetime Spend
RM 1,169
Across 16 visits
Total Visits
16
Since 2025-08-25
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
935 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 16
Outlet purchase
2026-05-10 · Member activity · RM 62.25
App session
2026-04-28 · OPLUMO Outlet 16
Points credited
2026-04-16 · Member activity · RM 70.55
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 16
Outlet purchase
2026-03-23 · Member activity · RM 78.85
Points credited
2026-03-11 · OPLUMO Outlet 16
Outlet purchase
2026-02-27 · Member activity · RM 87.15