Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 09358
VM0009358Silvermember9358@example.test · +601110009358 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted In
Points Balance
997
Current loyalty balance
Lifetime Spend
RM 1,246
Across 30 visits
Total Visits
30
Since 2025-03-14
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
997 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 9
Outlet purchase
2026-08-06 · Member activity · RM 26.25
App session
2026-07-25 · OPLUMO Outlet 9
Points credited
2026-07-13 · Member activity · RM 29.75
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 9
Outlet purchase
2026-06-19 · Member activity · RM 33.25
Points credited
2026-06-07 · OPLUMO Outlet 9
Outlet purchase
2026-05-26 · Member activity · RM 36.75