Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09352
VM0009352Goldmember9352@example.test · +601110009352 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,490
Current loyalty balance
Lifetime Spend
RM 3,113
Across 17 visits
Total Visits
17
Since 2025-08-28
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
119d
2026-06-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,490 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 3
Outlet purchase
2026-05-31 · Member activity · RM 132.00
App session
2026-05-19 · OPLUMO Outlet 3
Points credited
2026-05-07 · Member activity · RM 149.60
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 3
Outlet purchase
2026-04-13 · Member activity · RM 167.20
Points credited
2026-04-01 · OPLUMO Outlet 3
Outlet purchase
2026-03-20 · Member activity · RM 184.80