Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09340
VM0009340Goldmember9340@example.test · +601110009340 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,617
Current loyalty balance
Lifetime Spend
RM 4,522
Across 33 visits
Total Visits
33
Since 2024-10-02
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,617 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 8
Outlet purchase
2026-04-19 · Member activity · RM 126.75
App session
2026-04-07 · OPLUMO Outlet 8
Points credited
2026-03-26 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 8
Outlet purchase
2026-03-02 · Member activity · RM 160.55
Points credited
2026-02-18 · OPLUMO Outlet 8
Outlet purchase
2026-02-06 · Member activity · RM 177.45