Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 09295
VM0009295Membermember9295@example.test · +601110009295 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
717
Current loyalty balance
Lifetime Spend
RM 897
Across 5 visits
Total Visits
5
Since 2026-03-02
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
149d
2026-05-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
717 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 14
Outlet purchase
2026-05-01 · Member activity · RM 120.75
App session
2026-04-19 · OPLUMO Outlet 14
Points credited
2026-04-07 · Member activity · RM 136.85
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 14
Outlet purchase
2026-03-14 · Member activity · RM 152.95
Points credited
2026-03-02 · OPLUMO Outlet 14
Outlet purchase
2026-02-18 · Member activity · RM 169.05