Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09268
VM0009268Goldmember9268@example.test · +601110009268 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,507
Current loyalty balance
Lifetime Spend
RM 3,134
Across 16 visits
Total Visits
16
Since 2025-08-12
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
153d
2026-05-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,507 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 4
Outlet purchase
2026-04-27 · Member activity · RM 131.25
App session
2026-04-15 · OPLUMO Outlet 4
Points credited
2026-04-03 · Member activity · RM 148.75
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 4
Outlet purchase
2026-03-10 · Member activity · RM 166.25
Points credited
2026-02-26 · OPLUMO Outlet 4
Outlet purchase
2026-02-14 · Member activity · RM 183.75